GB & INTERNATIONAL
Advanced Labelling Systems Ltd.
Unit B, Bandet Way, Thame, Oxon, OX9 3SJ, UK
Tel: +44 (0) 1844 213177
Fax: +44 (0) 1844 217188
Email: sales@als-eu.com Registered in England No. 3334270
IRELAND
ALS Labelling Solutions Ltd.
Unit 8, Westpoint Business Park, Mulhuddart, Dublin 15, Ireland
Tel: (01) 824 2643
Fax: (01) 815 7497
Email: sales@als-eu.com Registered in Ireland No. 435508
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AFTER SALES SUPPORT
Once your ALS system has been installed, it doesn’t stop there. We are available to support you with help in various ways:
Training: We can’t place enough emphasis on training. Usually performed at your site, on your machine, we tailor our training sessions to suit the people, such as; Operators, Supervisors and Technicians, to give the relevant users the right degree of product knowledge, allowing them to get the best out of the equipment. Training documentation and certificates are issued to those attaining the correct level of ability.
Over The Phone: Our workshop technicians have direct access to all records, pictures and drawings relating to your specific system, referenced by our unique job numbers, clearly marked on each machine and the serial numbers on each module. So no matter when it was first installed, we can usually pinpoint the answer fairly swiftly. All calls received are logged for tracking purposes and with the cross section of experience and skills available in-house many problems can be sorted quickly and efficiently over the phone.
Field Service Engineers: There are times when you need the assistance of an engineer on-site. Our engineers are based up and down the country (UK & Ireland), carrying extensive stocks of most parts, to enable a first-time fix, machine service or additional training.
Spare Parts: Unfortunately nothing lasts for ever and some components will be wear-parts such as thermal print heads, drive belts and rollers. It is often recommended to stock some of these parts yourself, however an extensive stock holding of spare parts is held in our UK and Irish warehouses and orders received before 4pm are despatched the same day.
From sales and service, to spares and consumables ordering, dedicated specialists provide friendly help and advice.
